Make a complaint

Our staff seek to resolve complaints wherever possible at first contact. 

If you are still dissatisfied, or the complaint cannot be resolved by front-line staff, the matter wil lbe referred to a senior staff member who will acknowledge the complaint within 2 working days.

The matter will be reviewed and you will be advised of the outcome within 10 working days. For more complex matters, a further investigation may be required.

Once we have written back to you, and if there is no new information on the matter, and you are still dissatisfied, you can seek an independent review from the NSW Ombudsman, the Office of Local Government and the Independent Commission Against Corruption (ICAC).

Click here to view form.