Community Engagement Strategy


We engage with local communities and key stakeholders to understand their needs and aspirations, and to ensure our Community Strategic Plan, programs and services and projects reflect these appropriately and effectively.

Community engagement is a critical part of our day-to-day businesses. It helps us achieve our organisational vision and mission, and organisational values of teamwork, customer focus, innovation and safety.

We engage with our community in many ways in line with our Community Engagement Strategy, which was adopted in 2019. Community engagement can include seeking formal responses to our plans on exhibition, participating in advisory committees to help us shape policies, designing new facilities or providing customer feedback about our services.

The Community Engagement Strategy 2019

The Community Engagement Strategy outlines our engagement standards and principles to ensure engagement is inclusive and considered. It includes information about why, how and who we engage with, and provides some examples of when we might engage with you.

The strategy is based on our Community Engagement Policy which you can find out more on below.

We use the Community Engagement Strategy to guide the engagement plans which are carried out for important projects - such as the development of the Our Blacktown 2036 Community Strategic Plan.

Community Participation Plan 2019

Our Community Participation Plan (CPP) includes information about how and when you can expect us to engage on particular planning and development related issues. The CPP provides a single reference point on planning and development community engagement.

You can find more information on the Community Participation Plan 2019 and on planning and development matters here.

View our Community Engagement Strategy and Community Participation Plan for 2019.