Assistance to business during the COVID-19 pandemic

Information on this page includes:

  • Message from the Mayor of Blacktown City
  • If a business is linked to a case of COVID-19 
  • Assistance from government and business groups
  • Assistance from banks
  • Advice for exporters
  • Opportunity for manufacturers
  • Riverstone and Schofields local business finder
  • Subscribe to information updates

A message from the Mayor of Blacktown City


Local businesses are experiencing unprecedented challenges during this current pandemic, which are more confronting than the Global Financial Crisis of 2008-2009. 

We are pleased the Australian and NSW Governments are pulling together support measures for our businesses and their employees.

Blacktown City Council will continue to play its part by maintaining essential services. We are also responding to businesses facing difficulties with rate payments, and providing rent relief on Council properties.

We urge our residents and businesses, as a community, to work through this current crisis together.

Our Council website and business newsletters are keeping local businesses regularly informed and updated on the range of financial assistance and organisational support which is available to you.

This information includes important opportunities for our residents to support local business, whether it be in buying a takeaway from your local outlet or buying locally made products. 

Please help your family and loved ones to stay safe and healthy in these difficult times.

Councillor Tony Bleasdale, OAM.

NEW - If a business is linked to a case of COVID-19

The NSW Government has provided a detailed toolkit(PPTX, 3MB) of information and resources to assist businesses to deal with being linked to a case of COVID-19 in their customers or staff.

This pack will help businesses who have been linked to a COVID-19 case communicate with their customers.

It provides key information and links to download additional materials. This includes:

  • Summary of action steps
  • Communicating to staff and customers
    • Example email/letter copy to send to customers on closure and re-opening
    • Social media tiles for your channels
    • Poster
    • Additional messaging for impacted businesses
  • Implementing infection control.

This information toolkit is made available by local councils at Government request, but please direct any enquiries to Service NSW, as below.

For the latest information and advice on the COVID-19 pandemic and how it affects NSW businesses and residents, please contact Service NSW or call 13 77 88. 

Assistance from government and business groups

While Council is not able to provide any direct financial assistance, we encourage our local businesses to get regular updated information on the help and support they need, from the following websites:Canberra_ParliamentHouse1.jpg

  • Australian Government – for information on the business support available from the Australian Government, go to Coronavirus information and support for business.  The Australian Government also provides a telephone helpline for Small Businesses impacted by COVID-19 – call 13 28 46 – this is available 7 days per week from 7 am to 11 pm AEST. 

  • NSW Government – for information on business support and operating businesses safely in the pandemic, go to COVID-19 (Coronavirus) resources for businesses.  NSW workers and businesses are able to access advice and support via the Service NSW contact centre – call 13 77 88

  • Business Australia (formerly the NSW Business Chamber)  – compiles and explains many of the resources which businesses need – go to Business guide to Coronavirus.

  • Western Sydney Business Centre – provides a range of free services for small business, including webinars and expert business advisers - go to Western Sydney Business Centre.

Assistance from banks

The major Australian banks are providing support to their business clients – please contact your own bank if this may be relevant for you.

Advice for exporters

If your business exports goods and services, advice is available from the Australian Government through the Austrade website: Austrade - Coronavirus

Opportunity for manufacturers

The Advanced Manufacturing Growth Centre provides opportunities for Australian manufacturers to connect with suppliers and customers to overcome the COVID-19 pandemic.

 If you are interested in registering for commercial opportunities, go to: Advanced Manufacturing Growth Centre - Coronavirus.

Riverstone and Schofields local business finderRiverstone.jpg

As part of our ongoing efforts to support local businesses within the City, Blacktown City Council has launched an online interactive business directory to make it easier for residents to shop locally and support their neighbourhood businesses.

We are trialling this new service using the Riverstone and Schofields area, with the aim of assisting local businesses during this unprecedented time, and hopefully into the future. If successful it may be expanded to businesses across the rest of Blacktown City.

While there are other ways of searching for local businesses, this project is specific to Blacktown City businesses and assisting the local economy. We aim for this to be the most comprehensive directory of local businesses with more detailed information and extra features such as special offers from businesses. Now more than ever, our local small businesses need our help.

If you are a resident or visitor to the Riverstone/Schofields area we encourage you to visit the business finder site and find out about the businesses trading in your area and looking for your custom. 

If you are the owner of a business in the Riverstone/Schofields area, please get in touch so we can add you to the directory.  

We are continually making improvements to the directory and encourage you to email us at and let us know what you think and how you believe it can be improved.

Subscribe to information updates

We are issuing regular updates via e-newsletters to our local businesses.

If you want to stay in touch, please subscribe to our Business e-Newsletter.

To see the latest editions please click here.