Frequently asked questions

From Monday 22 June community centres which provide multipurpose facilities for counselling and support services (but not private functions) will reopen with limited number of people allowed in each centre and their rooms.

Emerton Youth Recreation Centre has also reopened. 

All community events and activities organised and hosted by Council are cancelled until 30 June 2020, including Citizenship Ceremonies.

These cancellations support the Australian Government’s advice to limit organised gatherings.

Specific cancellation advice will be posted on our website and Facebook pages. 

 

Yes, waste management is considered an essential service and we intend to maintain all existing services and schedules for garbage, recycling and household clean-ups. 

 

Our Administration Centre has reopened to the public following the installation of sneeze screens.

This includes the Development Services gateway counter.

There are some changes and restrictions in place for the community and Council staff to adhere to:

  • access to the Administration Centre is via the main entry on Flushcombe Road. The entry opposite Alpha Street (southern entry) remains closed.
  • operating hours will be 8.00 am until 4.30 pm. Phone services will remain available until 5.30 pm.
  • the number of customers allowed in the customer service area is limited to 15.
  • customers are required to leave their name and contact details, in case of a COVID-19 outbreak.
  • the front desk remains is closed. 

 Thank you for your patience with our staff during this difficult time as we continue to provide services with minimal disruption.

Council’s Ordinary meetings will return to the Council Chambers from Wednesday 27 May 2020. 

Seating will be reconfigured to ensure social distancing between Councillors and staff.

Meetings will remain closed to public attendance; however, the public can view meetings on Council’s website.

From Saturday 20 June 2020 we will extend the operations at our aquatic and leisure centres. This will include the opening of:

  • indoor activity spaces (including indoor stadiums) at Blacktown Leisure Centre Stanhope and Charlie Lowles Leisure Centre Emerton
  • indoor pools at Blacktown Aquatic Centre, Blacktown Leisure Centre Stanhope and Charlie Lowles Leisure Centre Emerton
  • learn to swim classes with maximum 4 students per class plus instructor
  • sauna, steam room and spa at Blacktown Leisure Centre Stanhope with maximum 12 patrons per hour.

For further information and updated operating hours for each venue visit www.blacktown.nsw.gov.au/Services/Aquatic-and-leisure-centres.

 

From Monday 15 June 2020, these facilities will reopen their gyms with limited hours:

  • Blacktown Aquatic Centre will operate Monday to Friday, 7.00 am to 6.30 pm
  • Blacktown Leisure Centre Stanhope will operate Monday to Friday, 9.00 am to 4.30 pm.

Gyms and group exercise class access will be available to members and Fitness Passport holders only for a maximum 1-hour session.

There will be restrictions on the number of participants at each session and online bookings are essential.

Group exercise classes will recommence with a reduced timetable. Classes will be limited to 9 participants plus instructor. Online bookings are essential.

Boot Camp classes are also available at Blacktown Leisure Centre, Stanhope and Blacktown Aquatic Centre from Wednesday 27 May 2020.

Boot Camp will be available to members only with a maximum of 10 people, including the instructor, permitted. Bookings and payment are required online in advance.

Please contact the relevant venue for further details.  

 

The Centre is now open with limited programs and operate Tuesday to Fridays, 10 am to 5 pm.

The Centre will adhere to NSW Government and public health guidelines and have limits on public numbers:

  • Performance studio and backstage: 10 people
  • Reception foyer and Gallery 1: 10 people
  • Gallery 2, workshop studio, kitchen and storeroom: 10 people.

 

From 1 June 2020 the mobile library service will resume its service to members.

All other Blacktown City Libraries will reopen on Monday 15 June between 9.30 am and 5.00 pm.

Library services will be limited when libraries open and will not include group activities such as Baby Rhyme Time, function centres, newspapers, chess sets, Justice of the Peace, Visitor Information Centre and children’s kits.

A limited number of patrons will be allowed in each library at 1 time.

For more information contact your local branch.  

Our library staff are available over the phone on 9839 6677 to answer any queries and provide support.

We also have a range of fantastic online resources including eBooks and eMagazines, which you can access for free as part of your library membership: www.blacktown.nsw.gov.au/Services/Libraries/eLibrary

Currently the following fixtures have been suspended at the Sportspark:

  • Baseball

  • Softball

  • Football

  • AFL

  • Cricket.

For all other queries please call 9839 6591

 

This venue reopened to training on Monday 25 May 2020.

Bookings are open to passholders only, Monday to Friday between 7.00 am and 4.45 pm, with a maximum of 10 people including the coach are allowed within their designated area. 

 

Blacktown Animal Holding Facility (AHF) is open by appointment only from Thursday 26 March 2020 until further notice. To arrange an appointment please call 9839 6161.

The AHF has limited capacity to accept any unwanted animals, so we are asking residents to please consider all other options at this time before contacting us. 

 

 

From Monday 22 June, Emerton Youth Recreation Centre has reopened. 

Kids’ Early Learning services are following the advice from the Australian and NSW Governments Department of Education and NSW Health.

All Kids’ Early Leaning centres remain open. 

 

 

Our Cleaners are performing daily hospital-grade cleaning of our facilities.

 

Our parks and reserves including playgrounds and outdoor gyms are available for use by the community. We encourage all residents to do the right thing and practice safe social distancing and personal hygiene. 

From Monday 1 June 2020, Council will reopen sports fields and facilities to sporting organisations to resume training under strict guidelines from government and industry bodies. 

 

 

 

 

 

NSW schools have reopened as directed by the NSW Government, please contact your local school for any enquires.

There is an app available called NSW School Updates that can be downloaded for free that provides updates on NSW Government schools.

From Tuesday 23 June our Nursery at Blacktown Showground will reopen to the community.

The Nursery will open with reduced hours operating Tuesday and Wednesdays between 9 am and 3 pm. There will be restrictions in place limiting the number of people to entering at one time and appropriate hygiene arrangements in place.

To assist residents with their collections, we have extended the timeframe for collection until Monday 31 August 2020.

No. Council does not supply face masks.

The Australian Government advises, that you do not need to wear a mask if you are healthy. While the use of masks can help to prevent transmission of disease from infected patients to others, masks are not currently recommended for use by healthy members of the public for the prevention of infections like coronavirus.

 

 

If you develop symptoms within 14 days of arriving in Australia or within 14 days of last contact with a confirmed case, you should arrange to see your doctor for urgent assessment.

You should telephone the health clinic or hospital before you arrive and tell them your travel history or that you have been in contact with a confirmed case of coronavirus. You must remain isolated either in your home, hotel or a health care setting until public health authorities inform you it is safe for you to return to your usual activities.

Health Direct Australia: 1800 022 222.

 

All people who arrive in Australia from midnight 15 March 2020, or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.