Frequently asked questions

All Council’s community facilities (community centres, neighbourhood centres and community hubs) are now closed effective from Thursday 26 March and will remain closed until 30 June 2020 (at the earliest). 


All community events and activities organised and hosted by Council are cancelled until 30 June 2020, including Citizenship Ceremonies.

These cancellations support the Australian Government’s advice to limit organised gatherings.

Specific cancellation advice will be posted on our website and Facebook pages. 


Yes, waste management is considered an essential service and we intend to maintain all existing services and schedules for garbage, recycling and household clean-ups. 


Council has made the decision to close its 5 leisure and swimming centres (including gyms) from Tuesday 24 March 2020.

This also includes Blacktown Tennis Centre Stanhope, as well as the indoor courts at Blacktown Leisure Centre Stanhope.

Aqua Learn to Swim customers will have their remaining classes credited to term 2. Customers will also have the option to be refunded. Please contact the relevant venue for further details.


Yes, this is including gyms. Gym memberships will be paused and credited were relevant.

Please contact the relevant venue for further details. 


Blacktown Arts is closed to the public until further notice, but will remain open to artists and creative workers. 


All Blacktown City Libraries branches and services are closed (effective Tuesday 24 March 2020) to the public until further notice.

Our library staff are available over the phone on 9839 6677 to answer any queries and provide support.

We also have a range of fantastic online resources including eBooks and eMagazines, which you can access for free as part of your library membership:


Currently the following fixtures have been suspended at the Sportspark:

  • Baseball

  • Softball

  • Football

  • AFL

  • Cricket.

For all other queries please call 9839 6591


Blacktown Animal Holding Facility (AHF) is open by appointment only from Thursday 26 March 2020 until further notice. To arrange an appointment please call 9839 6161.

The AHF has limited capacity to accept any unwanted animals, so we are asking residents to please consider all other options at this time before contacting us. 



Has temporarily closed from Saturday 21 March until further notice to minimise the spread of the virus in our region. 

Kids’ Early Learning services are following the advice from the Australian and NSW Governments Department of Education and NSW Health. At this stage all services remain open. 


Our Cleaners are performing daily hospital-grade cleaning of our facilities.


From Thursday 26 March all Council sporting fields will be closed until further notice. Council has a duty of care to its community and will do everything in our power to eliminate large non-essential gatherings including team sports until further notice. 

We need people to be mindful that:

  • We are unable to keep playground equipment clean to the standard required by COVID-19 protocols

  • Team sports and activities should not be conducted – they are directly contrary to social separation guidelines

Please stay active, but always apply common sense in public spaces. Stay safe.





Council’s Executive Management Committee have closed all Council’s community facilities from Thursday 26 March 2020 until further notice. We have been contacting user groups to advise them on the cancellation.

All bookings cancelled due to COVID-19 will receive a full refund of any amount paid, or credit where possible. 



Our current advice is that schools are open in the local area. You should check directly with your school.

There is an app available called NSW School Updates that can be downloaded for free that provides updates on NSW Government schools. 


No. Council does not supply face masks.

The Australian Government advises, that you do not need to wear a mask if you are healthy. While the use of masks can help to prevent transmission of disease from infected patients to others, masks are not currently recommended for use by healthy members of the public for the prevention of infections like coronavirus.



If you develop symptoms within 14 days of arriving in Australia or within 14 days of last contact with a confirmed case, you should arrange to see your doctor for urgent assessment.

You should telephone the health clinic or hospital before you arrive and tell them your travel history or that you have been in contact with a confirmed case of coronavirus. You must remain isolated either in your home, hotel or a health care setting until public health authorities inform you it is safe for you to return to your usual activities.

Health Direct Australia: 1800 022 222.


All people who arrive in Australia from midnight 15 March 2020, or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.