Frequently Asked Questions

Watch this useful video on how to renew your items online.     

• Most library items can be renewed provided the items are not overdue or reserved by another library member
• Renewals can be done over the phone, in person or online by signing in to your library account
• Renewed items provide an additional 3 weeks from the current date
• Some items cannot be renewed or have limited renewals

• Our library items can be returned to any Blacktown City Library branch - see our locations and hours here
  
  
• Whilst we don’t charge overdue fees, you cannot borrow items or use computers if you have long overdue items or outstanding charges on your card.

Yes, the services of a volunteer Justice of the Peace are available at some of our library locations:

• Max Webber Library, Blacktown
• Dennis Johnson Library, Stanhope Gardens
• Our Library @ The Mount Druitt Hub
• Riverstone Library

Please call ahead so staff can confirm the availability of this service before attending. Please note, the volunteer JP on duty is not replaced if they are sick or leave early.

Click here for more Justice of the Peace information.

Yes!   Black & white and colour photocopying and printing is available at all Blacktown City Libraries locations. Prices are listed in our Fees and charges document.

Self-service scanning is free and we recommend you bring your own USB.

Visit this page for more information.

All you need is a valid library card and your PIN/password!

Watch these useful videos on how to get started with BorrowBox, Overdrive/Libby, Indyreads and more.

Visit our eLibrary page for more e-books, e-audiobooks and digital magazines.

When you joined the library, you would have created your own PIN/password – this is what you use to log into our computers and library account.  

It could also be the default PIN/password which is your date of birth, in this format: ddmmyy.

If you are still having trouble, contact the library and we will reset your PIN/password for you.

Sign in to your library account using your library card number and PIN/password.

If you are still having trouble please contact the library and we will assist you to recover your account.

An "OPAC violation" error messages normally happens when you have entered the wrong PIN/password when trying to log into your library account.  

In this case, simply contact the library and we will remove the block from your card. 

If you have lost an item you will charged for the cost to replace the item plus a non-refundable processing fee.

Please note, the library does not accept replacement copies of lost items.   If you find the item after you have paid for it, you can return it to the library and be entitled to a refund.

The refund will be in the form of a cheque from Blacktown City Council, for the amount you paid for the item, less the processing fee.  

Yes, the library welcomes suggestions from the community however we cannot guarantee we can obtain the suggested items. 
More information about making suggestions for purchase can be found here.  

We accept donations provided the items are in good condition and current.

Donations are assessed according to collection criteria and we reserve the right to decide whether or not to retain any donated material and at which location to house it. Donated items that do not meet selection criteria are included in our book sale. 

Yes however we recommend you speak with the Branch Librarian first.

As a provider of information to the community the library seeks to provide easy access to relevant information about local community events, programs and other items of public interest.
All material provided for display will be subject to the the library’s guidelines for accepting or rejecting such community information materials for display.

Acceptable materials include:

• Contact and description information for non-profit organisations, government departments and educational institutions;
• Programs and events run by non-profit organisations, government departments and educational institutions;
• Notices to the community by government departments e.g. RMS road changes;
• Information, programs and events conducted or sponsored by Blacktown City Council.

Unacceptable materials include:

• Contact, description and advertising information for commercial organisations / individuals;
• Programs and events run by commercial organisations / individuals;
• Advertising information for individuals e.g. garage sales;
• Information advocating specific philosophies and/or religions;
• Information advocating specific political viewpoints;
• Any material deemed in the opinion of the Branch Librarian to be unacceptable in a public library.