Frequently Asked Questions

Our frequently asked questions covers a variety of topics on our Library services.  If we cannot answer your question on this page, please contact the library on 9839 6677, or your preferred branch

How many items can I borrow and for how long?

  • You may borrow up to 35 items per library card, though there are limits on some materials:
    - 15 DVDs
    - 15 Premiers Reading Challenge
    - 10 magazines
    - 5 language kits
  • These items can be borrowed for a period of 3 weeks
  • In addition to the 35 items you may also borrow a wide range of e-books, e-audiobooks and electronic magazines

How do I renew my items?

Watch this useful video on how to renew your items online.     

  • Most library items can be renewed provided the items are not overdue or reserved by another library member
  • Renewals can be done over the phone, in person or online by signing in to your library account
  • Renewed items provide an additional 3 weeks from the current date
  • Some items cannot be renewed or have limited renewals

How do I reserve a library item?

Watch this useful video on how to reserve library items or simply follow the below steps:

1. Use your library card number and PIN/password to sign in to the library catalogue.

2. Search for the item of your choice and click on the title to view the full item record

3. Click 'Place Reservation' and complete the form, including your preferred location from which to collect the item. 

4. Collect - you will be notified when the item is available for collection. If requested items are not collected within 15 days of being allocated to you, they will be returned to the shelves for other members to borrow.

How do I return my library items?

  • Our library items can be returned to any Blacktown City Library branch - see our locations and hours here

  • Whilst we don’t charge overdue fees, you cannot borrow items or use computers if you have long overdue items or outstanding charges on your card.

Does the Library have a Justice of the Peace (JP) Service?

Yes, the services of a volunteer Justice of the Peace are available at some of our library locations:

  • Max Webber Library, Blacktown
  • Dennis Johnson Library, Stanhope Gardens
  • Our Library @ The Mount Druitt Hub
  • Riverstone Library

Please call ahead so staff can confirm the availability of this service before attending. Please note, the volunteer JP on duty is not replaced if they are sick or leave early.

Click here for more Justice of the Peace information.

Does the library have printing, scanning and photocopying services?

Yes!   Black & white and colour photocopying and printing is available at all Blacktown City Libraries locations. Prices are listed in our Fees and charges document.

Self-service scanning is free and we recommend you bring your own USB.

Visit this page for more information.

How do I access eBooks and eAudiobooks?

All you need is a valid library card and your PIN/password!

Watch these useful videos on how to get started with BorrowBox, Overdrive/Libby, Indyreads and more.

Visit our eLibrary page for more e-books, e-audiobooks and digital magazines.

What is my PIN/password?

When you joined the library, you would have created your own PIN/password – this is what you use to log into our computers and library account.  

It could also be the default PIN/password which is your date of birth, in this format: ddmmyy.

If you are still having trouble, contact the library and we will reset your PIN/password for you.

How do I sign into my library account?

Sign in to your library account using your library card number and PIN/password.

If you are still having trouble please contact the library and we will assist you to recover your account.

I can't log into my account - OPAC access violation error

An "OPAC violation" error messages normally happens when you have entered the wrong PIN/password when trying to log into your library account.  

In this case, simply contact the library and we will remove the block from your card. 

I've lost an item I borrowed, what happens next?

If you have lost an item you will charged for the cost to replace the item plus a non-refundable processing fee.

Please note, the library does not accept replacement copies of lost items.   If you find the item after you have paid for it, you can return it to the library and be entitled to a refund.

The refund will be in the form of a cheque from Blacktown City Council, for the amount you paid for the item, less the processing fee.  

Can I suggest an item for the Library to purchase?

Yes, the library welcomes suggestions from the community however we cannot guarantee we can obtain the suggested items. 
More information about making suggestions for purchase can be found here.  

Can I donate items to the Library?

We accept donations provided the items are in good condition and current.

Donations are assessed according to collection criteria and we reserve the right to decide whether or not to retain any donated material and at which location to house it. Donated items that do not meet selection criteria are included in our book sale. 

Can the Library display brochures/posters about my community event or service?

Yes however we recommend you speak with the Branch Librarian first.

As a provider of information to the community the library seeks to provide easy access to relevant information about local community events, programs and other items of public interest.
All material provided for display will be subject to the the library’s guidelines for accepting or rejecting such community information materials for display.

Acceptable materials include:

  • Contact and description information for non-profit organisations, government departments and educational institutions;
  • Programs and events run by non-profit organisations, government departments and educational institutions;
  • Notices to the community by government departments e.g. RMS road changes;
  • Information, programs and events conducted or sponsored by Blacktown City Council.

Unacceptable materials include:

  • Contact, description and advertising information for commercial organisations / individuals;
  • Programs and events run by commercial organisations / individuals;
  • Advertising information for individuals e.g. garage sales;
  • Information advocating specific philosophies and/or religions;
  • Information advocating specific political viewpoints;
  • Any material deemed in the opinion of the Branch Librarian to be unacceptable in a public library.  

I'm looking at the Library catalogue, what does "In-process" mean?

If the status of an item listed in the catalogue is "In-process" it means the item is not yet available for loan. If you would like to be notified when the item becomes available you can place a reservation.