Household clean up service

Household clean up2.jpg

We offer a household clean up service to all Blacktown City residents. You can book up to 12 collections a year, there is no extra fee. 

You can secure the next available collection date online by completing the below ‘Household Clean-up Request’.  You may have to wait up to 4 weeks for a date, so please plan ahead. 

Important Information

  • only properties paying for a Council waste service can use our clean up service

  • owners and/or tenants must be living at the property at the time of collection

  • we do not accept bookings from strata and/or real estate managers

  • please refer to the 'What we do not collect' section below

  • you MUST only put out the equivalent of one box trailer load per collection

  • do not place items out until the night before your collection date

  • you MUST place materials out in a neat and tidy manner on your nature strip in an accessible location and not blocked by vehicles

  • do not block any footpath or driveway access

  • mattresses are to be placed next to goods and not on top or under items, they can take 2 business days to be collected 

  • whitegoods are collected separately and can take up to 5 business days to be collected 

  • refer to the 'Alternative disposal options' below for companies which may accept items not collected by Council.

  • Note:  It is an offence to place goods out for collection where these conditions are not met, or where they obstruct use of the road or footpath. Fines apply and the goods may not be collected.
 

 

Apply now

 

Online

Step 1. Agree to our terms and conditions

By completing a household clean up request, you are automatically agreeing to our terms and conditions outlined below.

Step 2. Before you book online

  • Please ensure you have your address and contact details ready.
  • Please have a list of items which requires collection.
  • Please refer to the 'What we do not collect' and the 'Collection conditions' sections below before making a booking.
  • If you have not received your confirmation email within 24 hours, please check your junk/spam inbox prior to calling us.

Step 3. Book

Fill in all required fields (i.e contact details and property address) via our online form to request a household clean up booking

Household clean up request

If you are only putting out a mattress for pick up without any other household items, please fill out and submit the below form

Mattress only clean up

Phone

Read our below terms and conditions

By completing a household clean up request, you are automatically agreeing to our terms and conditions outlined below.

Step 2.Before you give us a call

  • ensure you have your address and contact details ready
  • provide a list of items which requires collection
  • refer to the 'What we do not collect' and the 'Collection conditions' sections below before making a booking.

Step 3.Book

  • Call us on 02 5300 6000 to book your household clean up request.

 

We cannot collect excessive amounts of waste (more than one box trailer load), any building, demolition waste or automotive car parts. In most cases these items may be accepted at either the Eastern Creek Waste Management Centre or the Seven Hills Waste Management Centre 1300 651 116.

Collection conditions

  • clean up collections are limited to one box trailer load (2m x 1.2m x 1m)

  • items must only be placed out neatly no earlier than the night before collection

  • no heavy gym equipment or items which cannot be safely carried by 2 people

  • items are to be presented in a neat and tidy condition

  • items should not block footpaths, pathways or driveways

  • please familiarise yourself with the 'What we do not collect' section below, any items presented on this list will not be collected

  • make sure bulky items are stable on the ground

  • please do NOT break up furniture, leave them whole

  • remove any doors to prevent injury to children or tape doors closed

  • tie carpet into bundles so that one person can carry it

  • carpet bundles should not be longer than 1.5 metres

  • if it looks like it will rain, cover carpet

  • box, bag or bundle lawn clippings, garden waste and tree clippings

  • tree clippings/branches must be no thicker than your wrist and tied in bundles no longer than 1.5m, so that one person can carry it

  • thorny branches such as Bougainvillea's or roses must be wrapped so they are not a hazard to collection staff

  • loose items such as broken toys should be boxed, bagged or bundled so they can be handled by one person.

 

What we do not collect

  • building materials including tiles, bricks, metals, wood or guttering  

  • heavy gym equipment or items which cannot be safely carried by 2 people

  • oil or paints

  • windows, glass, mirrors, crockery or ceramics

  • liquid waste or chemicals

  • car bodies, tyres, batteries or car parts

  • asbestos containing material

  • chicken wire, wire netting or fencing

  • concrete or cement/masonry

  • bulk cardboard

  • tree trunks or stumps

  • industrial metals

  • gas cylinders 

  • general garbage

  • soil

  • bean bag fill

Please note: Some materials listed above can be disposed of free of charge via our mobile community recycling service, or at an annual EPA Chemical CleanOut event.

 

 

Alternative disposal options

If something can still be used, please donate it to charities or community groups. This helps reduce waste to landfill and supports community reuse of resources.

We will not collect more than one box trailer load or any items contained within the 'What we do not collect' list mentioned above eg building waste, automotive parts etc. These items may be accepted at the below facilities:

  • Blacktown Waste Services - 25 Harris Avenue, Marsden Park - 9835 4544

  • Remondis Resource Recovery Centre - 29 Powers Road, Seven Hills - 13 73 73

  • Veolia Eastern Creek Resource Recovery Park - Wallpark Road, Eastern Creek - 1300 651 116

 

Mattress collection

We coordinate the collection of mattresses, but they are picked up by contractors. We will collect mattresses within 24-48 hours after your clean up service. Mattresses are to be placed next to goods and not on top or under items.

Please do not remove mattress from the footpath after your clean up service has been provided.

What happens to my mattress once taken?

The mattresses are either refurbished or recycled. Mattresses good enough to be refurbished are:

  • cleaned and sanitised

  • sealed in a bag

  • sold or donated through the op-shop network

The remaining mattresses are pulled apart and the various materials used as follows:

  • steel springs are recycled as scrap metal

  • foam is reused by the carpet industry

  • husk is made into hanging baskets, door mats and mulch

  • fabric and felt pads are used to make boxing bags

  • timber is made into kindling or mulch.

For information or to report if your mattress is not collected, please call us on 02 5300 6000. 

 

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