Changes to our processes during the COVID-19 (Coronavirus) pandemic
We have a duty of care to protect the health and wellbeing of residents and staff in response to the global COVID-19 (coronavirus) pandemic.
Our Administration Centre is closed until further notice and we have ceased all face-to-face customer service including the Development Services Gateway counter.
These changes are necessary and we appreciate your patience and understanding during this difficult time.
Lodgement of Applications
We will no longer be accepting any physical documents. All application forms should be submitted via email to email@example.com. Documents must be submitted in PDF format and adhere to Council’s naming convention. For large documents we recommend using dropbox.
Subdivision Certificate (SC) application fees are no longer required to be paid on lodgement. Once you have provided all required documents and your application has been accepted, Council will issue a Tax Invoice to the applicant and provide you with your SC reference number. Your Subdivision Certificate will not be released until application fees have been paid.
Section 73 Certificates
As Sydney Water staff are now working from home and will not be issuing physical Section 73 Certificates during the pandemic, the requirement for Council to sight original Section 73 Certificates has been temporarily waived. Please be aware that we may still need to validate the authenticity of your certificate with Sydney Water Corporation.
Endorsement of Documents
Once Council have finalised the assessment of your application, we will require a clean PDF copy of the documents to be endorsed. This means that there should be no signatures or handwriting on the documents.
The documents will be printed by Council and executed by an authorised officer pursuant to Section 377 Local Government Act 1993.
We will email electronic copies of the endorsed documents to the applicant and the surveyor listed on the Administration Sheet. These documents should be lodged electronically with Land Registry Services by your surveyor.
The original endorsed documents will be sent via registered post to your surveyor.