Make a complaint
Our staff seek to resolve complaints wherever possible at first contact.
If you are still dissatisfied, or the complaint cannot be resolved by front-line staff, the matter will be referred to a senior staff member who will acknowledge the complaint within 5 working days.
The matter will be reviewed, and you will be advised of the outcome. For more complex matters, a further investigation may be required.
Once we have written back to you, and if there is no new information on the matter, and you are still dissatisfied, you can seek an independent review from the NSW Ombudsman, the Office of Local Government and the Independent Commission Against Corruption (ICAC).
In line with our Complaint Handling Policy, we will not accept complaints that are abusive, offensive or references of discrimination.
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Complaints to the NSW Ombudsman
If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman:
www.ombo.nsw.gov.auTo see when and how you may be able to make a complaint to the NSW Ombudsman visit: http://www.ombo.nsw.gov.au/Making-a-complaint/how-to-make-a-complaint.