How can I pay?

Payment of rates may be made using any of the following methods. 

ONLINE

Step 1.Online payment

Pay online now

Step 2.Pay via BPay

Please call your bank, credit union or building society to make payment from your cheque or savings account. Credit Cards are not accepted.

Step 3.Pay via Direct Debit

This payment option allows us to debit money from your nominated bank account. To register you will need to complete an application by clicking on the following link and then select "Rates Direct Debit application". Click here

Alternatively, you can complete a PDF direct debit request form(PDF, 290KB) and return it to council@blacktown.nsw.gov.au.

Please be advised that a rates officer may contact you should your nominated amount for weekly/fortnightly/monthly frequencies not be sufficient to pay your rate account by 30 June.

A separate form must be completed for each separate property (or assessment number). Once the direct debit is set up for a property it may continue until cancellation is advised.   

To cancel a direct debit you will need to complete an application by clicking on the following link and then select "Rates Direct Debit cancellation application". Click here

Alternatively, you can complete a PDF direct debit cancellation form(PDF, 179KB)  and return it to council@blacktown.nsw.gov.au

 

Terms and conditions

We will:

1. debit your account only as authorised in this form

2. destroy your bank account details once the payments are confirmed

3. give you at least 14 days’ written notice of any changes to these terms and conditions

4. cancel your direct debit request if 3 or more payments are dishonoured in a financial year

5. advise you if we cancel your direct debit request and the reasons why

6. vary payment amounts each financial year so that all rates and charges will be paid by 30 June of that year; unless you have a specific payment arrangement with us

7. send any notice to you by ordinary post to the address included on your direct debit request if you have not previously registered for emailed notices. Any notice will be deemed to have been received 3 business days after it is posted.

You are responsible for:

8. checking if your financial institution allows direct debiting from your nominated account

9. checking the account you have provided us is correct

10. advising us of any changes (subject to 5.9 and 5.10) by completing a new Direct debit request

11. advising us, in writing, at least 14 days before the debit day if you wish to stop or defer a payment

12. cancelling your direct debit authority to pay a different way or once payment is no longer required. You must complete a Direct debit cancellation form at least 14 days before the next debit day

13. ensuring there are sufficient clear funds in your nominated account. If there are insufficient funds:

• you may be charged a fee and/or interest by your financial institution

• you may also incur fees or charges imposed or incurred by us

• you must arrange for the debit payment to be made by another method

14. checking your account statement to verify that the amounts debited from your account are correct

15. contacting us if you believe there has been an error in debiting your account. This advice may be by phone in the first instance, but must be confirmed in writing so that we can resolve your query quickly.

If we cannot resolve the matter you can still refer it to your financial institution which will obtain details.

• If we find your account has been incorrectly debited we will arrange for your financial institution to adjust your account (including interest and charges).

• If we find your account has not been incorrectly debited we will providing you with evidence of this

16. providing any notice, change or query about your Direct debit request to us in writing.

 

Privacy notice

We are collecting this information to process your request. We may not be able to do so without it. Supplying this information is voluntary. We will store your personal information on our systems or in our offices, where it will be used by our staff and contractors. Other people can request access to it under the Government Information (Public Access) Act 2009. You can ask us to suppress your personal information from a public register and we will consider your request in line with the Privacy and Personal Information Protection Act 1998. Our Privacy Management Plan sets out how you can access or correct your personal information. Please visit www.blacktown.nsw.gov.au for a copy of the plan.

IN PERSON

Step 1.Bring your notice in

All accounts can be paid over the counter at our administration office, 62 Flushcombe Road, Blacktown, between 8.30 am and 4.30 pm Monday to Friday.

Step 2.Visit Australian Post 

Pay by cash, EFTPOS or cheque at any post office. Find your nearest Australia Post locations and hours here

 

BY PHONE

Pay via Postbillpay by calling 13 18 16.    

Please have your rate notice with you as you will need your payment reference number and biller code number.

 

BY MAIL

Please mail your cheque or money order with the bottom portion of the account(s) you are paying to: 

Direct to PO Box 63 Blacktown NSW 2148. 

Make sure you allow sufficient mailing time to ensure payment is received no later than the due date. Interest will accrue on late payments at the rate listed on the front of your account.