Borrow, renew and request items

Blacktown City Library members have access to a world of benefits across all our branches. Manage your loans, renew items and more by signing in to your library account or using our library app.

Library account login

 

Borrow

Borrow

Search our library catalogue to see what items you may like to borrow.

How many items can I borrow?

You can borrow up to 35 items per library card. Some items have lower limits:

Loan limit Item type
15 DVDs, CDs, Premier's Reading Challenge
10 Magazines, Spoken Word
5 Toys, Adult Literacy
2 VOX Books
35 All other items

Items can be borrowed for 3 weeks. 

e-library

You can also borrow e-books, e-audiobooks, e-magazines and more from our e-library collection. Loan periods vary between apps. Visit our e-library page for more information.

Renew

Renew

Renew your library items online, by phone or in person.

Before you renew

Items cannot be renewed if they are:

  • overdue
  • reserved by another library member.

How many times can I renew an item?

Most items can be renewed up to 3 times. Some items have different renewal limits:

Renewal Limit Item type
1 HSC resources, Toys, Magazines
3 All other items

Each renewal gives you an additional 3 weeks from the date you renew the item.

Need help? Watch our helpful video on how to renew your items online.

Return

Return

Items can be returned to any Blacktown City Library location, during opening hours or using the after-hour return chutes available.

You can also return library items at the following community centres using the special return chutes:

  • Marsden Park Neighbourhood Centre
  • Glenwood Community Hub
  • Bungarribee Community Resource Hub.

While we don't charge overdue fees, you cannot borrow items or use computers if you have long overdue items or outstanding charges on your card.

Reserve

Reserve

You can reserve up to 10 items per library card, including items currently on loan or held at another branch.

How can I reserve an item?

Step 1.Search

Search the library catalogue for the item you want.

 

Step 2.Reserve

Select 'Place reservation' and follow the prompts. You'll be asked to sign in if you haven't already.

 

Step 3.Collect

You'll be notified when the item is available for collection.

You have 10 days to collect your reserved item. After 10 days, the item will be returned to the shelves for other members to borrow.

Need help? Watch our useful video on how to reserve items.

Borrow


Search our library catalogue to see what items you may like to borrow.

How many items can I borrow?

You can borrow up to 35 items per library card. Some items have lower limits:

Loan limit Item type
15 DVDs, CDs, Premier's Reading Challenge
10 Magazines, Spoken Word
5 Toys, Adult Literacy
2 VOX Books
35 All other items

Items can be borrowed for 3 weeks.

e-library

You can also borrow e-books, e-audiobooks, e-magazines and more from our e-library collection. Loan periods vary between apps. Visit our e-library page for more information.

Renew


Renew your library items online, by phone or in person.

Before you renew

Items cannot be renewed if they are:

  • overdue
  • reserved by another library member.

How many times can I renew an item?

Most items can be renewed up to 3 times. Some items have different renewal limits:

Renewal Limit Item type
1 HSC resources, Toys, Magazines
3 All other items

Each renewal gives you an additional 3 weeks from the date you renew the item.


Need help? Watch our helpful video on how to renew your items online.

Return


Items can be returned to any Blacktown City Library location, during opening hours or using the after-hour return chutes available.

You can also return library items at the following community centres using the special return chutes:

  • Marsden Park Neighbourhood Centre
  • Glenwood Community Hub
  • Bungarribee Community Resource Hub.

While we don't charge overdue fees, you cannot borrow items or use computers if you have long overdue items or outstanding charges on your card.

Reserve


You can reserve up to 10 items per library card, including items currently on loan or held at another branch.

How can I reserve an item?

Step 1.Search

Search the library catalogue for the item you want.

 

Step 2.Reserve

Select 'Place reservation' and follow the prompts. You'll be asked to sign in if you haven't already.

 

Step 3.Collect

You'll be notified when the item is available for collection.

 

You have 10 days to collect your reserved item. After 10 days, the item will be returned to the shelves for other members to borrow.

Need help? Watch our useful video on how to reserve items.

Lost or damaged items

If you lose or damage a library item, you’ll need to pay the replacement cost and a non-refundable processing fee. See our Goods and services pricing schedule for current charges.

We don't accept replacement copies of lost items.

If you find the item after you've paid for it, you can return it to the library and receive a refund. The refund will be issued by Blacktown City Council as a cheque for the amount you paid for the item, minus the processing fee.

To report a lost or damaged item, email us or speak to staff at your local library branch.

Can't find what you're looking for?

If an item isn't listed in our library catalogue, you can ask about borrowing it from another library service in Australia for a small fee, or suggest it for purchase.

Suggest a purchase

Blacktown City Libraries welcomes all suggestions from the community however we cannot guarantee we can obtain the suggested items. See below on how to suggest an item for our collection:

Step 1.Search

Search the library catalogue to confirm that your suggested item is not already held in the collection.

 

Step 2.Suggest

You can suggest items for purchase by signing in to your library account with your library card number and PIN/password, or by contacting any of the Blacktown City Libraries locations. 

Inter-Library Loan

It may be possible to obtain material not held by Blacktown City Libraries through the Inter-Library Resources Sharing Scheme. The following restrictions and conditions apply:

  • Loans are for a period of 3 weeks and renewals are at the discretion of the lending library.
  • Recently published items cannot be requested via the inter-library loan service.
  • Only those holding full membership are eligible for the inter-library loan service.
  • Audiovisual material is not commonly available on inter-library loan.

Step 1.Search

Check the library catalogue to confirm that the item is not held in the collection.

 

Step 2.Request

Place the request online or contact us at any Blacktown City Libraries location.

 

Step 3.Pay

All inter-library loan requests incur a non-refundable charge of $4.00, payable in cash at the time of making the request.
An additional charge may apply for items held by University, TAFE and special libraries. The Inter-Library Loans Officer will advise you in the event that this additional charge may apply.

 

Step 4.Confirm

The Inter-Library Loans Officer will be notified of your request and will perform the following actions:

  • verify the details of the item
  • identify libraries that hold the item and place a request to borrow the item on your behalf
  • contact you if there are any problems with your request or if the item is not obtainable.

 

Step 5.Collect

You'll be notified when the item is available for collection. Requests for inter-library loans take approximately 2-4 weeks to be fulfilled.

Looking for something to read?

Book Matchmaking Service

Tell us what you like (and don't like) to read, and we'll send you 3 or more personalised recommendations.

The more you tell us, the better we can match your reading preferences.

Please allow up to 5 business days for your recommendations.

Help me find my next read