Borrow, renew and request items

Renewals can be done over the phone, in person or online by signing in to your library account. Watch our helpful video on how to renew your items online.

• Most items can be renewed up to 3 times, with some restrictions.
  To renew, items cannot be:
  - overdue
  - reserved by another library member

• Some collections have limited renewals such as HSC resources, toys and magazines.

• Renewed items provide an additional 3 weeks from the date of renewal.

• Items can be returned to any Blacktown City Library branch, during opening hours or using the after-hour return chutes available.

• You can also return your library items at a variety of community centres, using the special return chutes available:

  - Marsden Park Neighbourhood Centre
  - Glenwood Community Hub
  - Bungarribee Community Resource Hub

Whilst we don't charge overdue fees, you cannot borrow items or use computers if you have long overdue items or outstanding charges on your card.

If you have lost or damaged an item, you will be charged for the cost to replace the item plus a non-refundable processing fee.

If you would like to report a damaged or lost item, contact us via email or speak with library staff at your preferred branch.
Please note, the library does not accept replacement copies of lost items.

If you find the item after you have paid for it, you can return it to the library and be entitled to a refund. The refund will be in the form of a cheque from Blacktown City Council, for the amount you paid for the item, less the processing fee.

It may be possible to obtain material not held by Blacktown City Libraries through the Inter-Library Resources Sharing Scheme. The following restrictions and conditions apply:

• Loans are for a period of 3 weeks and renewals are at the discretion of the lending library.
• Recently published items cannot be requested via the inter-library loan service.
• Only those holding full membership are eligible for the inter-library loan service.
• Audiovisual material is not commonly available on inter-library loan.

Blacktown City Libraries welcomes all suggestions from the community however we cannot guarantee we can obtain the suggested items. See below on how to suggest an item for our collection:

Blacktown City Libraries is offering personalised reading suggestions!

Do you need help finding a good book? Or perhaps you need some new reading suggestions? Let us help you!

Complete a form telling us about what books you like (or don't like), then we'll provide you with 3 or more suggestions we hope you'll love. The more you tell us, the better our suggestions will be!  

Please note, personalised reading lists can take up to 5 business days. 

Book Matchmaking Service