Ask a Librarian

The Ask a Librarian service allows library members to ask questions online and receive answers via email, or over the phone. We can help answer general questions about using the library, or help you locate information for your studies, work needs or personal interests.

If you are not yet a member of the library and wish to post a question, you can join online or in person at any library branch. By posting a question you agree to the terms of service.

Frequently asked questions

Where can I use my library card?

You can use your Blacktown City Libraries card at any of our 5 library locations.

How many items can I borrow?

You can borrow up to 35 items at one time and limitations apply to certain collections.

How long can I borrow items?

Items can be borrowed for 3 weeks. Most items can be renewed if they are not already overdue or reserved for another borrower.

I've lost an item I borrowed, what happens next?

If you have lost an item you will charged for the cost to replace the item plus a non-refundable processing fee.

Can I replace the item with a similar copy?

The library does not accept replacement copies of lost items.

What if I find the item after I have paid for a replacement?

If you find the item and return it to the library, you will be entitled to a refund. The refund will be in the form of a cheque from Blacktown City Council, for the amount you paid for the item, less the processing fee.

I received an overdue notice, but I have already returned the item.

If you receive a notification regarding an item that you believe you have already returned, please contact the library.

How can I access the library catalogue?


How can I sign in to your library account?

Sign in to your library account using your library card number and PIN/password.

I can't sign in to my library account.

When entering your PIN/password remember that it is case sensitive. If you are still having trouble please visit one of our library locations with your current ID, and we will assist you to recover your account.

How do I change the address/email/phone number for my library card?

To change your address please contact the library directly. You can update your phone number and email address by signing in to your library account.

What does "In-process" mean?

If the status of an item listed in the catalogue is "In-process" it means the item is not yet available for loan. If you would like to be notified when the item becomes available you can place a reservation.

Can I make a suggestion for the library to buy a particular item?

Yes. The library welcomes suggestions from the community. More information about making suggestions for purchase can be found here.

Can I donate items to the library?

We accept donations provided the items are in good condition and current. Donations are assessed according to collection criteria and we reserve the right to decide whether or not to retain any donated material and at which location to house it. Donated items that do not meet selection criteria are included in our book sale.

Can the library display brochures / posters about my community event or service?

Yes. As a provider of information to the community the library seeks to provide easy access to relevant information about local community events, programs and other items of public interest. All material provided for display will be subject to the the library’s guidelines for accepting or rejecting such community information materials for display.

Acceptable materials include:

  • Contact and description information for non-profit organisations, government departments and educational institutions;
  • Programs and events run by non-profit organisations, government departments and educational institutions;
  • Notices to the community by government departments e.g. RMS road changes;
  • Information, programs and events conducted or sponsored by Blacktown City Council.

Unacceptable materials include:

  • Contact, description and advertising information for commercial organisations / individuals;
  • Programs and events run by commercial organisations / individuals;
  • Advertising information for individuals e.g. garage sales;
  • Information advocating specific philosophies and/or religions;
  • Information advocating specific political viewpoints;
  • Any material deemed in the opinion of the Community Information Librarian to be unacceptable in a public library.

Where else can I find information about services in Blacktown City

In cooperation with neighbouring Councils, the library maintains a Community Information Directory which is freely available online.