Ask a Librarian

The Ask a Librarian services allows library members to ask questions online and receive answers via email, or over the phone.

We can help answer general questions about using the library, or help you locate information for your studies, work needs or personal interests. Please note: we cannot undertake detailed research for you.

If you are not yet a member of the library and wish to post a question, you can join online or in person at any library branch. By posting a question you agree to the terms of service.


Ask A Librarian

Ask a Local History Librarian

FAQs

How many items can I borrow and for how long?

You can borrow up to 35 items per library card, though there are limits on some materials. See below:
- 15 DVDs
- 15 Premiers Reading Challenge
- 10 Magazines
- 5 Language kits

These items can be loaned for a period of 3 weeks.
In addition to the 35 items, you can also borrow a wide range of eBooks, eAudiobooks and electronic magazines.  

How do I sign in to my library account?

Sign in to your library account using your library card number and PIN/password (remember, your PIN/password is case sensitive).
If you are still having trouble please contact the library and we will assist you to recover your account.

How do I access BorrowBox and/or Libby?

All you need is a valid library card and your PIN!
Check out this useful guide(JPG, 351KB) to get started with BorrowBox or follow this guide to get started with Libby.
Visit our eLibrary page for more e-books, e-audiobooks and digital magazines.

Does the Library have a Justice of the Peace (JP) Service?

Yes, the services of a volunteer Justice of the Peace are available at some of our library locations:

  • Max Webber Library, Blacktown
  • Dennis Johnson Library, Stanhope Gardens
  • Our Library @ The Mount Druitt Hub
  • Riverstone Library

Please call ahead so staff can confirm the availability of this service before attending. Please note, the volunteer JP on duty is not replaced if they are sick or leave early.

Click here for more Justice of the Peace information.

How do I renew my items?

Watch this video demonstration on how to renew your items online.    

If the library items are not overdue or reserved for another library member, items can be renewed over the phone, in person or online.
Renewed items provide you with an additional 3 weeks from the current date.

How do I reserve a library item?

Watch this demonstrative video of how to reserve library items or simply follow the below steps:

1. Use your library card number and PIN/password to sign in to the library catalogue.

2. Search for the item of your choice and click on the title to view the full item record

3. Click 'Place Reservation' and complete the form, including your preferred location from which to collect the item. 

4. Collect - you will be notified when the item is available for collection. If requested items are not collected within 15 days of being allocated to you, they will be returned to the shelves for other members to borrow.

If you have lost an item you will charged for the cost to replace the item plus a non-refundable processing fee. Please note, the library does not accept replacement copies of lost items.
 
If you find the item after you have paid for it, you can return it to the library and be entitled to a refund. The refund will be in the form of a cheque from Blacktown City Council, for the amount you paid for the item, less the processing fee.

Yes, the library welcomes suggestions from the community.
More information about making suggestions for purchase can be found here.

We accept donations provided the items are in good condition and current. Donations are assessed according to collection criteria and we reserve the right to decide whether or not to retain any donated material and at which location to house it. Donated items that do not meet selection criteria are included in our book sale.

Yes.

As a provider of information to the community the library seeks to provide easy access to relevant information about local community events, programs and other items of public interest. All material provided for display will be subject to the the library’s guidelines for accepting or rejecting such community information materials for display.

Acceptable materials include:

  • Contact and description information for non-profit organisations, government departments and educational institutions;

  • Programs and events run by non-profit organisations, government departments and educational institutions;

  • Notices to the community by government departments e.g. RMS road changes;

  • Information, programs and events conducted or sponsored by Blacktown City Council.

Unacceptable materials include:

  • Contact, description and advertising information for commercial organisations / individuals;

  • Programs and events run by commercial organisations / individuals;

  • Advertising information for individuals e.g. garage sales;

  • Information advocating specific philosophies and/or religions;

  • Information advocating specific political viewpoints;

  • Any material deemed in the opinion of the Branch Librarian to be unacceptable in a public library.

In cooperation with neighbouring Councils, the library maintains a Community Information Directory which is freely available online.

If the status of an item listed in the catalogue is "In-process" it means the item is not yet available for loan. If you would like to be notified when the item becomes available you can place a reservation.