Ask a Librarian

The Ask a Librarian services allows library members to ask questions online and receive answers via email, or over the phone.

We can help answer general questions about using the library, or help you locate information for your studies, work needs or personal interests. Please note: we cannot undertake detailed research for you.

If you are not yet a member of the library and wish to post a question, you can join online or in person at any library branch. By posting a question you agree to the terms of service.


Ask A Librarian

Ask a Local History Librarian

FAQs

Does the Library have a Justice of the Peace (JP) Service?

Yes, the services of a volunteer Justice of the Peace are available at some of our library locations.
Please call ahead so staff can confirm the availability of this service before attending. Please note, the volunteer JP on duty is not replaced if they are sick or leave early.

Click here for more Justice of the Peace information.

How do I renew my items?
Watch this useful video on how to renew your items online.    

If the library items are not overdue or reserved for another library member, items can be renewed over the phone, in person or online.
Renewed items provide you with an additional 3 weeks from the current date.

What is my PIN/password?

When you joined the library, you would have created your own PIN / Password – this is what you use to log into our computers and library account.  
It could also be the default PIN/Password of your birthday – ddmmyy.

If you are still having trouble with your PIN/Password, contact the library and we will reset it for you.

I can't sign into my account - OPAC violation error message.

An OPAC violation normally happens when you have entered the wrong PIN/password when trying to log into your library account.  
In this case, simply contact the library and we will remove that block from your card. 

Didn't find what you were looking for?  You may find your answer on our Frequently Asked Questions page.