Animal Holding Facility

Due to the global COVID-19 (coronavirus) pandemic Blacktown Animal Holding Facility (AHF) is closed for all non essential services.  Some services are accessible by appointment only until further notice.  To arrange an appointment please call 9839 6161.  The AHF has limited capacity to accept any unwanted animals, so we are asking residents to please consider all other options at this time before contacting us.  

We act as a holding facility for other Councils in the Sydney region. The facility also provides the opportunity for unclaimed strays to be sold or rehomed in order that they may again find someone to care for them.


What are the current opening hours?

The AHF is not open to the public for any non-essential services

Telephone and email enquiries will be answered during the following times

Monday to Friday – 8.30am to 4.30pm
Saturday - 9am to 1pm

Sunday - CLOSED

Phone 9839 6161 or email animal.pound@blacktown,

I need to collect my lost pet from your Facility

For any impounded animal that the owner identifies, or has been identified through Microchip, we will issue a letter via email requesting you pick the animal up with the details of any associated costs.  You can use this letter for any proof if required for leaving your house

Phone (02) 9839 6161 or email to make the necessary arrangements for the collection of your lost pet

View lost pets online

I have found a stray dog

Are you able to secure the stray dog in your yard and email a photo of the dog and where it was found?

This photo, and the details of the area the dog was found, will be published on our Facebook page in an attempt to locate the owner.  No personal details will be used

For further information and assistance please call the AHF as it is currently closed for any non-essential services

 Phone (02) 9839 6161 or email

I have found a stray cat – what do I do?

Council has no power to collect cats that roam onto your property

There are no restrictions on cats roaming other than in prohibited areas such as food preparation/consumption areas and wildlife protection areas as outlined in the Companion Animals Act 1998

You can report a nuisance cat by contacting 9839 6161 or completing the online form

I want to hire a cat trap

Please use the nuisance cat reporting form and a council officer will determine if a cat trap is required and how this can be coordinated

Can I still adopt an animal?

Phone (02) 9839 6161 or email

Include the impound number of the animal you would like to adopt and we can discuss how this may be achieved during a phone interview

Animals available for adoption can be viewed on Online

I need to surrender my pet

In the current climate we ask that you exhaust all other options including reaching out to rescue groups and friends and family prior to contacting the AHF

Our priority is to rehome but this is difficult to achieve at present

If you cannot find a new home for your pet and need to surrender you will need to phone  9839 6161 (fees and charges will be applicable for surrendering an animal)

Phone (02) 9839 6161 or email

Neighbour Scoop Postcard

As pet owners it is important for us to understand that laws are in place for the safety, amenity and enjoyment of all residents, whether they are pet owners or not.

In NSW if your dog defecates in a public place or on another person’s property you must immediately remove the faeces and dispose of them properly. Failure to do so can incur an on the spot fine of $275 with a maximum penalty of $880.

Pet waste that is left on the ground, especially near streets and sidewalks, get washed into storm drains and drainage ditches and can be transferred onto our shoes and hands. Bacteria, parasites and viruses found in pet waste can be harmful to water quality and human health.

Picking up after your pooch is not only the neighbourly thing to do, it’s the healthy thing to do, for you and for your environment.

 Download your free postcard if you are experiencing problems with others not picking up after their dogs.  We encourage you to pop this in their letterbox as a reminder of their responsibilities.

Neighbour-Notice-Please-Scoop-Dog-Poop_1.pdf(PDF, 1MB)

Occasionally pets are required to go into foster care for reasons such as convalescing after an injury, infants requiring additional care and socialising or the Animal Holding Facility is at capacity.

If you are interested in becoming a foster carer please complete and submit the below form. Once we receive your application a member of the Animal Holding Facility will contact you to discuss foster caring.

We will cover desexing and health care cost of foster care dogs and cats at a council approved veterinarian (if approved by council first). Food, litter material and other additional costs are at foster-carers own cost. Occasionally we receive donated pet food, if available this donated pet food is also available for foster-carers use.

In many cases foster carers adopt the animal they have been caring for.